Question 1

What makes Infoways different from other service providers?

Accepted Answer

• We’re more than just a managed service provider; we're a true solutions partner committed to your success. 
 • Infoways delivers IT solutions where security and compliance are integral components of a well-managed IT environment, ensuring your peace of mind.
 • Customer service and relationships are key. When you need us, we’re there.

Question 2

What size businesses do you work with?

Accepted Answer

Whether you’re a small company or a larger enterprise, our services scale to your needs. We can tailor solutions to your specific requirements.

Question 3

We already have an IT partner supporting us. Why would we need Infoways?

Accepted Answer

We work alongside your existing provider to strengthen the overall outcome or to add services that are not currently catered for.

Question 4

Do you support our end users directly, or work through our IT team?

Accepted Answer

Infoways primarily provides Level 2 or specialised support to your nominated IT team or existing service provider, acting as an extension of your IT capability.

Question 5

How do you help us stay compliant with frameworks like ISO27001, SOC 2, or NZISM?

Accepted Answer

While we don’t issue certifications ourselves, we prepare your business to be audit-ready by aligning systems, processes, and controls with leading frameworks using industry-leading tools.

Question 6

What happens if my business is targeted by hackers or ransomware?

Accepted Answer

Our services include real-time monitoring, proactive patching, and ransomware-proof backups. If an incident occurs, we act swiftly to contain, remediate, and restore, minimizing downtime and business impact.

Question 7

Is this going to be expensive for a small business?

Accepted Answer

We offer flexible, modular packages that can be tailored to your needs.

Question 8

Can I pick and choose services, or do I have to take a full package?

Accepted Answer

You’re in control. Our bundles offer simplicity, but we can customise a plan to fit your business goals, budget, and risk profile.

Question 9

Do you only serve Wellington, or can you help businesses across New Zealand?

Accepted Answer

We’re based in Wellington, but we support businesses nationwide, managing and protecting IT environments no matter where you are.

FREQUENTLY ASKED QUESTIONS