1. What makes Infoways different from other service providers?
Many IT providers do a great job keeping systems running smoothly. Infoways goes further by embedding compliance and security into every service. These aren’t optional extras - they’re part of the foundation. The result? Your business is not only supported and secure, but also consistently audit-ready and future-proof. We can work alongside your existing IT team or service provider, or act as your full-service MSSP, depending on your needs.

 

2. Do you only work with large companies, or can smaller businesses benefit too?
We specialise in SMEs across sectors where compliance and security are critical. Whether you’re a small company or a larger enterprise, our services scale to your needs - without unnecessary complexity.

 

3. We already have IT support - why would we need Infoways?
Many businesses already have IT support, and we don’t see that as competition, we see it as an opportunity to strengthen your team. Infoways fills the compliance and security gaps that are often overlooked. We can work alongside your existing provider or take a more comprehensive role, delivering a compliance-first approach that keeps your business secure, audit-ready, and future-proof.

 

4. Do you support our end users directly, or work through our IT team?
Infoways primarily provides Level 2 support to your nominated IT team or existing service provider, acting as an extension of your IT capability. This ensures advanced security, compliance, and remediation expertise is available without duplicating existing resources. We take the guesswork out of security and compliance, so your IT team can focus on strategic initiatives, business-critical projects, and keeping operations running smoothly.

 

5. How do you help us stay compliant with frameworks like ISO27001, SOC 2, or NZISM?
We prepare your business to be audit-ready by aligning systems, processes, and controls with leading frameworks. Through gap assessments, monitoring, reporting, and remediation guidance, we ensure nothing falls through the cracks. While we don’t issue certifications ourselves, we make compliance predictable and stress-free when auditors arrive.

 

6. What happens if my business is targeted by hackers or ransomware?
Our services include real-time monitoring, proactive patching, and ransomware-proof backups. If an incident occurs, we act swiftly to contain, remediate, and restore, minimizing downtime and financial impact.

 

7. Is this going to be expensive for a small business?
We offer flexible, modular packages that scale with your needs. Think of it as an insurance policy: the cost of downtime, a breach, or fines is far higher than the investment in prevention.

 

8. Can I pick and choose services, or do I have to take a full package?
You’re in control. Our bundles offer simplicity, but we can customise a plan to fit your business goals, budget, and risk profile.

 

9. Do you only serve Wellington, or can you help businesses across New Zealand?
We’re based in Wellington, but we support businesses nationwide, managing and protecting IT environments no matter where you are.

 

10. Can I engage Infoways for standalone services, or do I need a full package?
Absolutely. We provide one-off services, including:

• Software procurement and vendor management

• Consulting and advisory services

• Implementation and rollout of new systems

• Project management for IT initiatives

• Strategic consulting on security and compliance

 

From there, you may choose to expand into ongoing managed services, or keep it as a one-off engagement. Either way, our goal is always to deliver measurable impact.